• Frequently Asked Questions

    Can I start and stop using (and paying for) RecruitGear?

    Yes, you can stop using RecruitGear at any time. There is no long-term usage contract. And when you are ready to start hiring again, you can sign up and start taking and managing applications that same day.

    What if I need help? Do you provide support?

    We pride ourselves on providing rapid response to questions and requests. Our goal is to resolve issues within the same business day and we do! We provide unlimited support via phone and email. We also maintain a robust Help section online where you'll usually find the answer to most any question about RecruitGear.

    What about software, maintenance costs?

    As a web-based, hosted solution, RecruitGear reduces your total cost of ownership (TCO). There is no hardware to buy and no software to download, and no need to involve your IT staff for setup. The RecruitGear team of IT professionals manages your maintenance, support, and upgrades at our world-class data center

    Does my cost increase as I add staff?

    No limits to the size of your staff or the number of your Recruiters, Representatives, Locations or Departments!- There are no built in limitations for the number of staff you can have working the system. Plus there is never the need to purchase costly individual licenses.

    Are there signup fees? Termination fees? Any hidden fees we should know about?

    No No. No.

    Can I print the applications I receive?

    Yes. Once you click [print] all nine pages of the completed application prints.

    Why should I consider a SaaS based system instead of owning and operating software internally on my network?

    The Software as a Service model eliminates up-front costs and makes budgeting predictable. The SaaS fees include access, service, maintenance, enhanced features, servers, hosting, security, and any system updates.

    Is RecruitGear mobile friendly?

    Yes. RecruitGear “degrades gracefully” from full desktop to tablet and mobile.

    Is training available?

    Yes. We will schedule a private session with you (and your team) to demonstrate the system to you and answer all your questions. Plus we created a robust online Help system, with step-by-step instructions covering every procedure in RecruitGear.

    Can you customize RecruitGear for us?

    We designed RecruitGear so that you can customize your public side; you can change the colors, upload your own logo, and even set up custom work processes for your recruiters on the back end. However, if you're interested in a fully customized solution for your organization, contact RecruitGear at 1-800-720-5978.